Support
How can we help?
Answers to common questions, plus a direct line to a real person. Because PressNote runs entirely on your device, most issues are quick to solve.
Email support
Questions, bugs or feedback. We reply within two business days.
support@pressnote.app →Response time
Support is handled by the team that builds PressNote. Typical reply: within 48 hours, Monday–Friday.
Getting started
Download models first
Open Prepare for Offline and let language + transcription models finish downloading while you still have a connection.
Pick your source
Choose the built-in mic, a directional stage mic, or system audio before you hit record.
Connect a blog
Link WordPress, Ghost or Micropub so posts can auto-publish from your Outbox when you're back online.
Build your team
For meetings, add your company's people once — then each meeting is a matter of ticking who's in the room.
Frequently asked questions
Does PressNote really work with no internet?
Yes. Recording, transcription, translation and the drafting assistant all run on-device using Apple silicon. The only feature that needs a connection is publishing a post to your blog — and even that is queued in the Outbox and sent automatically once you reconnect.
Where are my recordings and notes stored?
Everything stays in the app's local storage on your device (and in your own iCloud backup if you enable it). PressNote has no servers of its own, so your audio, transcripts and unpublished notes are never uploaded to us or anyone else.
How do I download the on-device language models?
Go to Prepare for Offline before your event. You'll see each transcription and translation model with its size and download state. Downloading over Wi-Fi is recommended. Once a model shows a green check, it works fully offline. PressNote can keep five speech models downloaded at a time; if you reach the limit, remove one on the same screen to make room for another language.
PressNote keeps mis-hearing a technical term. Can I fix that?
Yes — add it to Subject terms when you create or edit the event or course. These are the names, acronyms and terms of art your recordings will actually use — drug names, tickers, framework names — and PressNote steers speech recognition toward them, so they are transcribed correctly from the very first session instead of guessed at. Add just the term, spelled the way it should appear, not a definition. PressNote also learns from your own past transcripts in the same project, so later sessions get more accurate on their own. Subject terms only affect transcription: they never leave your device and never appear in a summary, draft or export.
What's the difference between a Private and a Publishable note?
A note you write is marked with a lock. Publishable notes can be folded into the assistant's summaries and posts; Private notes are for your eyes only and are never included in generated drafts or exports unless you change them.
Can I capture audio playing on my Mac?
On macOS, choose System Audio as your source to capture a stream directly — for example a livestreamed press conference — with no room noise. On iPad, use the built-in or a directional microphone.
Which blogs can I publish to?
PressNote supports WordPress, Ghost and any Micropub-compatible blog. Connect your site once in settings, then queue posts to the Outbox; they publish automatically the moment a connection returns.
Can I live-blog an event as it happens?
Yes. Connect your WordPress site and choose a live post in the Publish tab — a recent post or one created on the spot. During the event, select the transcript passages you want, generate a blog draft on device, and publish: each publish appends a timestamped update to that same post, so the story builds while the event is still running instead of after it ends. If you lose connection, updates wait in the Outbox and append in order once you're back online.
What happens to the audio of a meeting?
PressNote deletes it. Once a meeting has been transcribed, the audio recording is removed from your device automatically — the transcript, your notes, and anything you generated from them are kept. It isn't a setting you can forget to switch on: meetings work this way by design, and the app tells you so when you create one. Events and classes are different — their audio stays until you delete it yourself.
Do I still need to tell people I'm recording?
Yes. Rules on recording and transcribing conversations vary by country and by state, and many treat a transcript of a private conversation the same way they treat a recording — so deleting the audio doesn't remove the obligation. PressNote shows a reminder before your first meeting recording, but it can't know where you are or what everyone has already agreed to. Tell the people in the room or on the call.
Can PressNote join or record my Zoom, Teams or Meet call?
PressNote doesn't join your call — it never connects to a meeting service, and no one on the call sees a bot. On a Mac it records the System Audio: whatever is playing through your Mac, which is the other participants. Your own voice isn't in that capture, so if you need everything said in the room, record with the microphone instead. On iPad, meetings are recorded with the microphone.
How do I export my transcript?
From a recording, use Export to copy or share clean Markdown, which drops into any editor or CMS. You can also copy an individual assistant draft as Markdown.
How do I request a feature or report a bug?
Email support@pressnote.app with a short description and, if it's a bug, the device and iPadOS/macOS version. We read every message and reply within two business days.
System requirements
iPad
iPadOS 26 or later on an Apple silicon iPad that supports Apple Intelligence.
Mac
macOS 26 or later on an Apple silicon Mac that supports Apple Intelligence.
Storage
About 6 GB free for the full set of on-device language and transcription models.
Connectivity
None required to record. A connection is only needed to download models and publish posts.
Still stuck?
Send us the details and we'll get back to you personally.
Contact supportsupport@pressnote.app